Back to glossary
features
What is Canned Responses?
Canned responses (also called saved replies or templates) are pre-written message templates you can quickly insert when responding to common questions. They save time, ensure consistency, and help maintain quality even when responding quickly. Good canned responses feel natural, not robotic.
Why Canned Responses Matters
- Reply to common questions in seconds, not minutes
- Maintain consistent messaging and accuracy
- Reduce typing fatigue and errors
- New team members can use proven responses immediately
Real-World Examples
A canned response for 'What are your shipping times?' that you send dozens of times per day
A greeting template that welcomes new customers consistently
How messagehq Helps with Canned Responses
MessageHQ makes canned responses powerful without feeling canned. Use keyboard shortcuts to insert templates instantly, customize with variables (like customer names) before sending, and organize responses by category. Everyone on your team has access to the same library of proven messaging.